Technical Support


Every single electric rewind vacuum hose reel produced by Reel Innovations, LLC is checked for satisfactory operation prior to shipment. This is accomplished via connecting it to a 12 VDC power source, verifying that it does, in fact, turn as it should and that it does have the speed and power that it should.

However, there are installation considerations that must be followed in order to supply proper voltage and current for satisfactory operation. (See 2, 3 and 4, below.)

If you have an electric rewind hose reel and it’s running slow or seems to be lacking in power, etc., there are 4 things that it could be, along with how to check and remedy each. Here they are in order of likelihood:



 The drive belt of your reel could be loose enough that it causes the belt to slip on the drive pulley. (This is the small pulley on the motor.) The result would be that the small pulley on the motor turns, but the reel does not- or does not in unison with the drive pulley.

Check the belt tension. Pull the belt at the location between the drive pulley and the hose reel, where the belt goes “up”. It should not move more than 1” either way. If it does, adjust belt tension by loosening (NOT REMOVING) the 3 mounting bolts of the motor to the motor plate, moving the motor away from the reel and re- tightening the mounting bolts.



 Check to be sure that connections are secure. Check to be sure that the ground connection is actually at the power source (i.e., the battery’s negative connection, or, a mounting bolt for the engine of your truck mount, or a mounting bolt of it’s starter.

It is recommended that the ground connection NOT be to the van body, van floor, etc., but be as close to the battery connection as possible. A faulty ground will reduce the quality of the electric circuit, which will reduce current, which will reduce the speed and power of the motor.



Electric rewind hose reels are to be wired with 10 gauge stranded copper wire. Using a smaller gauge wire (such as 12 gauge.), will introduce resistance to the current, which will reduce the current and therefore reduce the speed and power of the motor.

If your hose reel is NOT wired with 10 gauge stranded copper wire, then this is most likely the cause of speed issues.



In other words, the wire is very long, due to it being routed in a way intended to hide it, or run to the van battery, instead of to the machine, or machine battery, which results in it not being routed in the shortest route possible.

The length of a given wire size contributes resistance to the current traveling through the wire. The longer the wire, the more the resistance. And with long (over 10 ft.) runs, this could be a factor in reducing available current.


To check the possibility of wire connection, size or length interfering with current, we suggest running a second set of 10 gauge. wires temporarily, being sure to connect directly to a solid power source (i.e., starter connection on your truck mount motor, or “+” battery terminal of your system battery) AND to a solid ground (i.e., mounting bolt of the engine, mounting bolt of the starter, or, better yet, “-“ terminal of your system battery).

In other words, run a second set IN ADDITION TO the original set.

This will cut any resistance effectively in half for test purposes. If your motor picks up speed and power when doing this, then you do have a connection problem of some kind as described above.

Proper wiring is especially important with our XTRA Tall Vacuum Reels, because they draw more current than our Standard Height reels.



If you purchased your hose reel from one of our distributors, have them verify that the above- listed considerations have been achieved.

If you purchased your reel directly, installed it yourself and are having speed problems, check out the above- described considerations thoroughly and if the speed is still lacking, contact us.