Terms and Conditions

Please read the following before purchasing our products.


Conditions of Acceptance:

Products offered by Reel Innovations, LLC are offered, conditioned upon acceptance of the terms, conditions, and notices contained herein without modification. Purchase of these products constitutes acceptance of these terms and conditions.


All prices listed on this site are subject to change without notice, however will not be changed in a way that retroactively affects orders placed.  Please verify pricing on the day you place your order.

Terms of Payment:

Orders for custom- designed items are to be paid for in full, before the related design work is begun.  Custom design fees, if charged, cannot be paid via bank card and are non- refundable.

Orders paid for, are to be paid in US dollars and payments are to be made via bank wire transfer to our bank account, or mailed check made payable to, “Reel Innovations, LLC”.  Orders will be shipped after such payments are received and clear our bank.


We do our best to provide an accurate estimate of shipping transit times to your destination, and usually these estimates are accurate.  However, we receive such information from the related trucking / freight company.  We have no actual control over transit times, regardless of how merchandise is shipped.  We are therefore not responsible for transit times that take longer than the estimates we give.  Plan accordingly.

Freight Damage:

You must file claim(s) related to your purchase for any shipments which result in claims for loss or damage while in transit or during delivery.  Such claims must be filed with the freight carrier as soon as damage is evident.  If such damage is apparent prior to opening the related shipment, it must be noted with driver of the freight company upon delivery or attempted delivery of the related shipment.

Claims for errors or shortages must be filed within 10 days of receipt of related shipment.


All sales are final and no products may be returned to Reel Innovations, LLC for any reason, without prior written authorization from Reel Innovations, LLC.

Written authorization, if given, will be done so only in reply to a written request via E-mail to Reel Innovations, LLC. The request must itemize the product(s) to be returned with an explanation of reason for such request. Requesting such authorization does not, in and of itself, qualify for such authorization.

NO REFUNDS WILL BE CONSIDERED FOR CUSTOM ORDERS.  The time taken to produce any unique, "non- production" item is much more involved than to produce something that we have in our product line.  We do our best to address your stated need(s). Should you want us to produce something for you that fits the above description and subsequently decide for any reason that you do not want it,  there will be no consideration for reimbursement for the time and materials related to it's production.

Any returns of merchandise, if accepted, will not result in refunds for any freight, whatsoever.  And any returns are to be freight paid by the customer. 

We do charge a re-stocking fee of 20% of the merchandise purchase amount, which will be refunded within 14 days of receipt of merchandise. Merchandise returned must be in undamaged, “new” condition, unless damage is the cause for return.  Merchandise will NOT be accepted nor refunds given for merchandise not in "like new" condition upon arrival at our location.

Limited Warranty:

Reel Innovations, LLC warrants its products to be free from manufacturing defects in material and workmanship and fit for the ordinary purpose for which such products are designed to be used, for 1 year from date of purchase, providing such products are used unaltered, used as intended and under normal usage. Such warranty is not transferrable beyond original ownership by original end- user- owner. No other warranties, including Merchantability, or Warranty of Fitness for a Particular Purpose, are expressed or implied.

We reserve the right to repair or replace defective merchandise as we deem appropriate, which in any case will be only if such equipment has been used in a manner consistent with the use for which it was designed and intended and returned to our facility for inspection.  There is no warranty related to products used in some manner not intended, or products altered before or during use, neglected, installed improperly, or used in any non-ordinary manner.  And claims related to such will not be allowed.


Reel Innovations, LLC’s liability related to operation and use of products produced by Reel Innovations, LLC is limited to the replacement cost of such products. Any and all claims of liability will require inspection of the related product by Reel Innovations, LLC personnel or agents acting on behalf of Reel Innovations, LLC.

Reel Innovations, LLC disclaims liability for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way, suffered by any person, connected with the misuse of Reel Innovations, LLC’s products.

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